Luggage warranty comparison: Monos, Away, Béis, July, Travelpro, Rimowa, Tumi
"Lifetime warranty" sounds simple. In practice, every brand defines it differently – and the fine print can mean the difference between a free replacement and a service fee years down the road.
This guide compares the warranty policies of seven major luggage brands – Monos, Away, Béis, July, Travelpro, Rimowa, and Tumi – so travellers can see exactly what's covered, what isn't, and what changes after a few years of ownership.
For Monos warranty details: Warranty and repairs.
Important: Warranty policies change. The information below reflects current published policies as of writing – always confirm the latest details directly with each brand before purchasing. This is an editorial overview, not legal advice.
The short answer
Three brands offer true lifetime warranty coverage that doesn't sunset – Monos, Béis, and Rimowa. July also offers lifetime coverage on luggage. Travelpro covers major components for life, with limited airline damage coverage tied to product registration. Tumi caps coverage at five years. Away – which historically had the strongest "lifetime" reputation – significantly changed its policy in April 2026.
Most important update: Away's new "LifetimeCare" program, launched April 14, 2026, is no longer a true lifetime warranty. Free repairs and replacements are only complimentary for the first five years. After year five, repairs continue to be available – but with what Away calls a "reasonable service fee." This is a significant shift from the limited lifetime warranty Away offered before April 2026.
Side-by-side warranty comparison
This table summarizes how each brand structures coverage, what's typically included, and where the limits sit.
| Brand | Coverage length | What's covered (functional defects) | Airline damage | Notable limits |
|---|---|---|---|---|
| Monos | Lifetime (original owner) | Wheels, handles, locks, zippers, shell – functional issues that affect performance | Optional via Lifetime Warranty+ Essential or Pro upgrade (one-time fee, added within 14 days of delivery) | Cosmetic damage (scuffs, scratches, dents) excluded; non-transferable |
| Away (new policy) | Limited to 5 years free – then service fees apply | Functional damage from manufacturing defects or "rough travel" – free for 5 years only | Included within the 5-year window; "reasonable service fee" applies after | After year 5, repairs are no longer free; one replacement max within 5 years; Pro tier extends free repairs to 10 years for an upgrade fee |
| Away (pre-April 2026) | Limited lifetime warranty | Functional damage to shell, wheels, handles, zippers | Generally included for the life of the suitcase | Cosmetic damage excluded; only applies to suitcases purchased before April 14, 2026 |
| Béis | Limited lifetime warranty (original owner) | Manufacturing defects in materials and craftsmanship | Not covered – airline/transport handling damage explicitly excluded | Cosmetic damage excluded; weight indicator handle covered only 30 days; non-transferable |
| July | Limited lifetime warranty on luggage | Manufacturing defects on wheels, zips, handles, compression straps, specific shell or aluminum bumper cracks | Not covered – improper use and transit damage excluded | Power Bank: 2-year warranty only; bags and accessories: 5 years; cosmetic damage excluded |
| Travelpro | Limited lifetime on major components | Wheels, zippers, extension handles, carrying handles – defects in materials and workmanship | Covered under "Trusted Companion Promise" – varies by collection; some collections only year 1 | Cosmetic damage excluded; collection-specific limits; registration within 120 days recommended |
| Rimowa | Lifetime guarantee (purchases from July 25, 2022) | All functional aspects of the suitcase for its lifespan | Not covered – flight or transport damage explicitly excluded | Cosmetic wear and tear, misuse, abuse not covered; UNIQUE accessories: 2-year warranty only |
| Tumi | 5-year limited warranty (luggage) | Functional or structural failure from manufacturing defects, workmanship, wear and tear (years 1–5) | Year 1 only – airline damage not covered years 2–5 | Cosmetic damage excluded; coverage ends at year 5; only original owner |
The big shift: Away's new LifetimeCare program
The most significant change in the luggage industry's warranty landscape happened on April 14, 2026, when Away replaced its limited lifetime warranty with a program called "LifetimeCare."
Despite the name, LifetimeCare is structured differently than a traditional lifetime warranty.
Under the new policy:
- For the first 5 years: repairs for functional damage (manufacturing defects or "rough travel") are complimentary
- After 5 years: repair support continues, but a "reasonable service fee may apply"
- One replacement maximum within the 5-year window if repair isn't possible
- LifetimeCare Pro – an optional upgrade that extends complimentary repairs to 10 years and allows up to two replacements in that window
The key distinction: a true lifetime warranty covers eligible repairs for the life of the product at no cost. Away's new program guarantees free coverage only for the first five years – after that, customers pay a service fee for repairs. That's repair availability for life, not warranty coverage for life.
For travellers who purchased an Away suitcase before April 14, 2026, the original limited lifetime warranty still applies. New customers should review the LifetimeCare terms carefully before assuming the policy works the same way.
How Monos approaches lifetime warranty
Every Monos suitcase comes with a Lifetime Warranty for the original owner – coverage for the craftsmanship and quality of the parts that matter most. That includes wheels, locks, handles, and zippers, plus the structural integrity of the shell.
If a part fails through normal use, Monos ships a replacement part with installation instructions. If the component can't be repaired or replaced, the suitcase itself is replaced.
Coverage:
- Telescopic handle – covered if it stops extending or functioning as intended
- Locks – covered if non-functional or failing during standard handling
- Wheels – covered if stuck, worn, or broken with regular use
- Shell – cracks or breaks affecting function
- Zippers – covered if they no longer close or function
What isn't covered: cosmetic damage – scuffs, scratches, dents, stains, color changes, or normal wear that doesn't impair function. Aluminum suitcases will show character with use; that's part of how the material ages.
For travellers who want coverage that extends beyond standard warranty – including airline mishandling, zipper damage from rough transit, and lost luggage – Monos offers two optional Lifetime Warranty+ upgrades (Essential and Pro). These are one-time purchases added within 14 days of delivery, designed to reflect how people actually travel.
For more on filing claims: What to do if an airline damages your luggage.
What gets excluded across nearly every brand
Despite very different headlines, the major brands share a common list of exclusions. Knowing these makes warranty comparison much simpler.
- Cosmetic damage – scuffs, scratches, dents, stains, color changes
- Normal wear and tear – wheels and zippers wearing over time without breaking
- Misuse, accidents, abuse – damage from improper use is universally excluded
- Damage from third parties – including airlines, unless specifically covered
- Non-original owners – most policies don't transfer when luggage is sold or given to a non-original recipient
- Unauthorized retailers – purchases from non-authorized resellers usually void coverage
For more on what tends to actually fail: What actually breaks on luggage.
Airline damage – why it's the trickiest part of warranty
Airline-caused damage is one of the most common reasons travellers reach for a warranty – and one of the most commonly excluded scenarios.
How each brand handles it:
- Monos: not included in standard warranty. Available as an optional add-on through Lifetime Warranty+ Essential or Pro
- Away: "rough travel" damage is included within the 5-year free window under LifetimeCare
- Béis: not covered – airline/transport handling damage is explicitly excluded
- July: not covered – improper use and transit damage are excluded
- Travelpro: covered under the "Trusted Companion Promise," with duration varying by collection (some only year 1)
- Rimowa: not covered – transport damage explicitly excluded
- Tumi: covered in year 1 only; not covered years 2–5
Most brands point travellers toward filing a claim with the airline first, since airlines are responsible for damage that occurs while the bag is in their care. That process is its own challenge – and worth understanding before something goes wrong.
How long the warranty actually lasts (in practice)
"Lifetime" doesn't mean the same thing across brands. Here's what each brand's coverage actually looks like in years:
| Brand | Free repair coverage | What happens after |
|---|---|---|
| Monos | Lifetime (original owner) | Coverage continues for life |
| Away (post-April 2026) | 5 years (10 with Pro upgrade) | Service fees apply to repairs |
| Béis | Lifetime (original owner) | Coverage continues for life |
| July | Lifetime on luggage; 5 years on bags; 2 years on Power Bank | Coverage continues for life on luggage |
| Travelpro | Lifetime on major components | Coverage continues for life on covered parts |
| Rimowa | Lifetime (purchases from July 25, 2022) | Coverage continues for life |
| Tumi | 5 years total | Repair available – customer pays |
What travellers should look for in a luggage warranty
Beyond the headline word "lifetime," these are the questions that actually matter:
- Does it cover wheels, handles, zippers, and shell? These are the components most likely to fail.
- Is there a service fee after a certain number of years? Some "lifetime" programs convert to fee-based service.
- Is airline damage included? If not, can it be added through an upgrade?
- Does the warranty transfer? Most don't – relevant for gifts and second-hand luggage.
- How easy is the claims process? Policy strength only matters if it's accessible.
- What proof of purchase is required? Some brands require registration within a specific window.
How Monos compares
Monos sits with Béis, Rimowa, and July among the brands that still offer true lifetime coverage on luggage – without converting to fee-based service after a fixed number of years. That coverage is included with every suitcase purchased directly or through an authorized retailer.
For travellers who want airline damage coverage layered in – including coverage for cracks, dents, structural impact, and zipper damage from transit – Monos offers Lifetime Warranty+ Essential or Pro as a one-time upgrade.
To explore Monos collections:
- Carry-On: Shop carry-on
- Check-In: Shop check-in
- Aluminum: Shop aluminum
- Hybrid: Shop hybrid
- Expandables: Shop expandables
For full warranty details: Warranty and repairs.